Support
Frequently Asked Questions
Answers to the questions we hear most. Still stuck? Our team is a message away.
What exactly is paper quilling?
Quilling is the art of rolling and shaping thin strips of paper into decorative, dimensional designs. Every Vantra piece is built coil by coil, entirely by hand.
Are your products really handmade?
Yes — each item is designed and handcrafted in small batches at our studio in Hilo, Hawaii. No machines, no printing. Slight variations between pieces are a sign of the handmade process.
How long does shipping take?
US orders ship within 48 hours and typically arrive in 3–5 business days. Free standard shipping applies to US orders over $75.
Do you ship internationally?
We ship to most countries. International delivery usually takes 7–14 business days; duties and taxes are the responsibility of the recipient.
Can I return or exchange an item?
Absolutely. We offer 30-day returns on unused items in their original condition. Start a return from your account or through our Contact page.
Do you offer custom or wholesale orders?
We do. Visit our Wholesale page to tell us about your shop or event, and our team will follow up with pricing and lead times.
How should I care for my quilled art?
Keep pieces out of direct sunlight and away from moisture. Dust gently with a soft dry brush, and frame keepsakes behind glass with a spacer for the longest life.
Can't find what you're looking for?
Contact Us